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Old 05-19-2011, 05:04 PM   #1
megatrendsZ

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Default Help DSL problem!
I get a Broadband Link Error at least once a day. It just recently started when I had to buy a new router because my other one crashed. I need to figure out if the router is faulty or if it really is a problem with my DSL and I really don't want to sit on the phone with AT&T if I don't have to. Here is the message I have been getting and it call for me to reboot my system.

The Broadband Link is Currently Not Available
Error
Canít Contact Internet Service Provider
The system could not contact your Internet service provider to create an Internet connection.

This can occur due to emergency network maintenance or other unforeseen temporary service disruptions. The Service LED light on the front of the system will automatically turn green once the problem has been resolved, typically within a short period.

If this condition persists, you can also try restarting your system by clicking the REBOOT SYSTEM button below.
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Old 05-19-2011, 05:26 PM   #2
Cnbaapuy

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Crappy service............but it happens with ALL of them. Suddenlink will drop me too. I don't like DSL, does not work for me, to work from home I have to have a high speed connection that only cable can give me. But I sure hate Suddenlink..........
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Old 05-19-2011, 05:43 PM   #3
bunkalapa

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But it's just odd that it started happening when I got the new router. It had never done it before. Now I am in a contract with AT&T because they cut my bill in half and I really don't want to go through the hassle of changing an email address I have had for 10 yrs but I will if they don't get this crap fixed soon!
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Old 05-19-2011, 05:48 PM   #4
Unakjyfk

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What is the model and brand of the MODEM provided by AT&T? You can buy replacements at Best Buy. And buy combined modem wireless routers called 2wire routers at Best Buy.
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Old 05-19-2011, 05:56 PM   #5
Shipsyspeepay

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I have the 2wire AT&T modem and router combo from Best Buy. It's what I had before and I just bought a new one to replace the old one

It's a 2Wire 2701HG-B
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Old 05-19-2011, 05:59 PM   #6
Qdkczrdi

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So are you connected wireless to it or via a patch cable? If you are connected wirelessly then you need to use a patch cable and connect directly to it for testing.
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Old 05-19-2011, 06:05 PM   #7
AndrewBoss

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The computer I am on right now is connected directly to the modem but I do have other devices connected wirelessly.
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Old 05-19-2011, 06:20 PM   #8
chuecaloversvvp

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The computer I am on right now is connected directly to the modem but I do have other devices connected wirelessly.
Ok so can you get to the router's configuration screens?

This usually works on them


http://gateway.2wire.net/management

you may get prompted for a password. Most routers it's 2wire or wireless.

From there you can look at the stats page and see if you are having line quality issues. There are also logs and a diagnostic page but you may not understand how to interpret it. Most likely you are going to have to call AT&T.
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Old 05-19-2011, 06:24 PM   #9
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Yes everytime I get the error message above it prompts me for the password which I have set up to a personal one and not generic. I do not know how to interpret the diagnostic page. So my best bet is calling AT&T?
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Old 05-19-2011, 06:33 PM   #10
Gazeboss

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Copy and paste your diag results if you want to but most likely you've got a bad phone line and ASI at AT&T will need to check it out.
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Old 05-19-2011, 06:36 PM   #11
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Troubleshooting – DSL Diagnostics
General Information
DSL Line (Wire Pair): Line 1 (inner pair)
Downstream Rate Cap: 6016 kbps
Downstream Atten. at 300kHz: 22.8 dB
Uncancelled Echo: -17.4 dB Ok
VCXO Frequency Offset: -51.2 ppm Ok
Final Rx Gain: 22.3 dB Ok
Impulse Noise Comp. Tones: 0 Ok
Excessive Impulse Noise: 0 Ok
Impulse noise protection: 0.00
Delay of latency path: 0.25 ms
Training History
Downstream Upstream
Time Line Rate Max1 Max2 Max3 Mgn1 Mgn2 Attn Pwr CRCs FECs INP DLY Rate Max Mgn Attn Pwr CRCs FECs Mode Vendor State Exit Code Echo VCXO Rx Gain INC Tones
2011/05/19 11:42:49 CDT 1 6016 8128 8128 8128 16.0 17.0 26.7 10.3 8 0 0.00 0.25 768 1148 18.0 14.0 11.9 0 0 G.DMT Annex A Alcatel 229/103 N/A -17.4 -51.2 22.3 0
Notes:
Time Time of last update
Max1 Max. rate at start of connection
Max2 Current or final estimated max. rate
Max3 Current or final estimated max. rate without INC
Mgn1 Noise margin at start of connection
Mgn2 Current or final noise margin
DLY Delay of latency path
Bitloading






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Old 05-19-2011, 06:38 PM   #12
littlePen

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That's a clean signal.

What does your logs say?
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Old 05-19-2011, 06:47 PM   #13
dfuzioniag

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Troubleshooting – Event Log
Type Date/Time Event Description
INF 2011-05-19T10:11:45-05:00 fw,fwmon: src=79.101.242.74 dst=69.152.133.146 ipprot=17 sport=31631 dport=33098 Unknown inbound session stopped
INF 2011-05-19T10:20:10-05:00 fw,fwmon: src=192.168.1.68 dst=205.216.12.17 ipprot=17 sport=137 dport=137 NetBIOS Dropped
2011-05-19T10:20:13-05:00 Previous log entry repeated 2 times
INF 2011-05-19T10:27:18-05:00 fw,fwmon: src=192.168.1.68 dst=209.17.74.144 ipprot=17 sport=137 dport=137 NetBIOS Dropped
2011-05-19T10:27:21-05:00 Previous log entry repeated 2 times
INF 2011-05-19T10:30:37-05:00 fw,fwmon: src=192.168.1.68 dst=74.121.134.252 ipprot=17 sport=137 dport=137 NetBIOS Dropped
2011-05-19T10:30:40-05:00 Previous log entry repeated 2 times
INF 2011-05-19T10:31:19-05:00 fw,fwmon: src=212.80.32.32 dst=69.152.133.146 ipprot=6 sport=4083 dport=4899 Unknown inbound session stopped
2011-05-19T10:31:20-05:00 Previous log entry repeated 1 times
NTC 2011-05-19T10:31:21-05:00 fw,fwmon: src=212.80.32.32 dst=69.152.133.146 ipprot=6 sport=4083 dport=4899 TCP Port Scan Detected
INF 2011-05-19T10:31:21-05:00 fw,fwmon: src=212.80.32.32 dst=69.152.133.146 ipprot=6 sport=4083 dport=4899 Unknown inbound session stopped
INF 2011-05-19T10:35:19-05:00 fw,fwmon: src=69.152.133.150 dst=69.152.133.146 ipprot=17 sport=1094 dport=161 Unknown inbound session stopped
2011-05-19T10:35:21-05:00 Previous log entry repeated 1 times
INF 2011-05-19T10:35:53-05:00 fw,fwmon: src=69.152.133.150 dst=69.152.133.146 ipprot=17 sport=5000 dport=137 Unknown inbound session stopped
INF 2011-05-19T10:35:53-05:00 fw,fwmon: src=69.152.133.150 dst=69.152.133.146 ipprot=17 sport=5000 dport=138 Unknown inbound session stopped
NTC 2011-05-19T10:35:53-05:00 fw,fwmon: src=69.152.133.150 dst=69.152.133.146 ipprot=17 sport=5000 dport=10421 UDP Port Scan Detected
INF 2011-05-19T10:35:53-05:00 fw,fwmon: src=69.152.133.150 dst=69.152.133.146 ipprot=17 sport=5000 dport=10421 Unknown inbound session stopped
INF 2011-05-19T10:35:54-05:00 fw,fwmon: src=69.152.133.150 dst=69.152.133.146 ipprot=17 sport=5000 dport=10426 Unknown inbound session stopped
INF 2011-05-19T10:49:50-05:00 fw,fwmon: src=192.168.1.68 dst=64.210.61.136 ipprot=17 sport=137 dport=137 NetBIOS Dropped
2011-05-19T10:49:53-05:00 Previous log entry repeated 2 times
INF 2011-05-19T10:51:43-05:00 fw,fwmon: src=69.152.133.8 dst=69.152.133.146 ipprot=17 sport=1087 dport=161 Unknown inbound session stopped
2011-05-19T10:51:46-05:00 Previous log entry repeated 1 times
INF 2011-05-19T10:52:00-05:00 fw,fwmon: src=69.152.133.8 dst=69.152.133.146 ipprot=6 sport=5000 dport=80 Unknown inbound session stopped
2011-05-19T10:52:02-05:00 Previous log entry repeated 1 times
INF 2011-05-19T10:52:04-05:00 fw,fwmon: src=69.152.133.8 dst=69.152.133.146 ipprot=6 sport=5000 dport=8080 Unknown inbound session stopped
2011-05-19T10:52:06-05:00 Previous log entry repeated 1 times
INF 2011-05-19T10:52:17-05:00 fw,fwmon: src=69.152.133.8 dst=69.152.133.146 ipprot=17 sport=5000 dport=137 Unknown inbound session stopped
INF 2011-05-19T10:52:17-05:00 fw,fwmon: src=69.152.133.8 dst=69.152.133.146 ipprot=17 sport=5000 dport=10421 Unknown inbound session stopped
NTC 2011-05-19T10:52:17-05:00 fw,fwmon: src=69.152.133.8 dst=69.152.133.146 ipprot=17 sport=5000 dport=10426 UDP Port Scan Detected
INF 2011-05-19T10:52:17-05:00 fw,fwmon: src=69.152.133.8 dst=69.152.133.146 ipprot=17 sport=5000 dport=10426 Unknown inbound session stopped
INF 2011-05-19T10:52:20-05:00 fw,fwmon: src=192.168.1.68 dst=209.17.69.33 ipprot=17 sport=137 dport=137 NetBIOS Dropped
2011-05-19T10:52:23-05:00 Previous log entry repeated 2 times
INF 2011-05-19T10:52:25-05:00 fw,fwmon: src=192.168.1.68 dst=64.62.243.90 ipprot=17 sport=137 dport=137 NetBIOS Dropped
2011-05-19T10:52:28-05:00 Previous log entry repeated 2 times
INF 2011-05-19T11:15:08-05:00 fw,fwmon: src=192.168.1.68 dst=24.143.199.43 ipprot=17 sport=137 dport=137 NetBIOS Dropped
2011-05-19T11:15:11-05:00 Previous log entry repeated 2 times
INF 2011-05-19T11:19:52-05:00 fw,fwmon: src=192.168.1.68 dst=207.138.254.44 ipprot=17 sport=137 dport=137 NetBIOS Dropped
2011-05-19T11:19:55-05:00 Previous log entry repeated 2 times
INF 2011-05-19T11:20:08-05:00 fw,fwmon: src=192.168.1.68 dst=208.71.123.1 ipprot=17 sport=137 dport=137 NetBIOS Dropped
2011-05-19T11:20:11-05:00 Previous log entry repeated 2 times
INF 2011-05-19T11:20:13-05:00 fw,fwmon: src=192.168.1.68 dst=207.138.254.44 ipprot=17 sport=137 dport=137 NetBIOS Dropped
2011-05-19T11:20:21-05:00 Previous log entry repeated 5 times
INF 2011-05-19T11:20:22-05:00 fw,fwmon: src=192.168.1.68 dst=207.38.101.10 ipprot=17 sport=137 dport=137 NetBIOS Dropped
2011-05-19T11:20:25-05:00 Previous log entry repeated 2 times
INF 2011-05-19T11:21:06-05:00 fw,fwmon: src=192.168.1.68 dst=199.255.34.2 ipprot=17 sport=137 dport=137 NetBIOS Dropped
2011-05-19T11:21:09-05:00 Previous log entry repeated 2 times
INF 2011-05-19T11:25:45-05:00 fw,fwmon: src=192.168.1.68 dst=199.255.34.2 ipprot=17 sport=137 dport=137 NetBIOS Dropped
2011-05-19T11:25:48-05:00 Previous log entry repeated 2 times
INF 2011-05-19T11:27:19-05:00 fw,fwmon: src=192.168.1.68 dst=208.93.142.80 ipprot=17 sport=137 dport=137 NetBIOS Dropped
2011-05-19T11:27:22-05:00 Previous log entry repeated 2 times
INF 2011-05-19T11:38:36-05:00 fw,fwmon: src=69.73.141.205 dst=69.152.133.146 ipprot=6 sport=6000 dport=1433 Unknown inbound session stopped
INF 2011-05-19T11:44:16-05:00 fw,fwmon: src=192.168.1.68 dst=208.93.142.80 ipprot=17 sport=137 dport=137 NetBIOS Dropped
2011-05-19T11:44:19-05:00 Previous log entry repeated 2 times
INF 2011-05-19T11:48:19-05:00 fw,fwmon: src=221.192.199.49 dst=69.152.133.146 ipprot=6 sport=12200 dport=8085 Unknown inbound session stopped
INF 2011-05-19T11:48:19-05:00 fw,fwmon: src=221.192.199.49 dst=69.152.133.146 ipprot=6 sport=12200 dport=3246 Unknown inbound session stopped
NTC 2011-05-19T11:48:19-05:00 fw,fwmon: src=221.192.199.49 dst=69.152.133.146 ipprot=6 sport=12200 dport=8118 TCP Port Scan Detected
INF 2011-05-19T11:48:19-05:00 fw,fwmon: src=221.192.199.49 dst=69.152.133.146 ipprot=6 sport=12200 dport=8118 Unknown inbound session stopped
INF 2011-05-19T11:48:19-05:00 fw,fwmon: src=221.192.199.49 dst=69.152.133.146 ipprot=6 sport=12200 dport=73 Unknown inbound session stopped
INF 2011-05-19T11:48:19-05:00 fw,fwmon: src=221.192.199.49 dst=69.152.133.146 ipprot=6 sport=12200 dport=7212 Unknown inbound session stopped
INF 2011-05-19T11:50:09-05:00 fw,fwmon: src=192.168.1.68 dst=208.93.142.80 ipprot=17 sport=137 dport=137 NetBIOS Dropped
2011-05-19T11:50:12-05:00 Previous log entry repeated 2 times
WRN 2011-04-08T20:58:46-05:00 access,sys: Set password for password protected pages
WRN 2011-04-08T21:03:21-05:00 access,sys: Set password for password protected pages
INF P0000-00-00T00:00:05 sys: System started
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Old 05-19-2011, 06:47 PM   #14
tipoketpu

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INF P0000-00-00T00:00:21 sys: Wireless SSID set to A&J
INF P0000-00-00T00:00:21 sys: Wireless authentication set to WPA-PSK
INF P0000-00-00T00:00:21 sys: Wireless encryption set to TKIP
INF P0000-00-00T00:00:21 sys: Wireless channel set to 1
INF P0000-00-00T00:00:21 sys: Wireless power set to 100
INF P0000-00-00T00:00:21 sys: ipnet1: Up on bridge0 with 192.168.1.254/24
INF P0000-00-00T00:00:56 sys: ppp0: Up with ipv4 service on pppoe0
INF P0000-00-00T00:00:56 sys: ipnet0: Up on ppp0 with 75.31.14.125/3275.31.15.254
INF P0000-00-00T00:00:56 sys: DNS up DNS1:0.0.0.0, DNS2:0.0.0.0
INF P0000-00-00T00:00:58 sys: Bridge network changed to 75.31.14.125/255.255.255.255 bmask:255.255.255.255
INF P0000-00-00T00:01:00 sys: Set system clock: 2011/05/18 15:22:44 CDT
INF 2011-05-18T15:25:58-05:00 sys: Successfully logged into a password protected page
INF 2011-05-18T15:26:21-05:00 sys: Wireless SSID set to A&J
INF 2011-05-18T15:26:21-05:00 sys: Wireless authentication set to WPA2-PSK
INF 2011-05-18T15:26:21-05:00 sys: Wireless encryption set to AES
INF 2011-05-18T15:26:21-05:00 sys: Wireless channel set to 1
INF 2011-05-18T15:26:21-05:00 sys: Wireless power set to 100
INF 2011-05-18T15:39:18-05:00 sys: Wireless SSID set to A&J
INF 2011-05-18T15:39:18-05:00 sys: Wireless authentication set to WPA-PSK
INF 2011-05-18T15:39:18-05:00 sys: Wireless encryption set to TKIP
INF 2011-05-18T15:39:18-05:00 sys: Wireless channel set to 1
INF 2011-05-18T15:39:18-05:00 sys: Wireless power set to 100
INF 2011-05-18T22:12:57-05:00 sys: dsl0: connection lost, reconnecting...
INF 2011-05-19T06:21:51-05:00 sys: dsl0: connection lost, reconnecting...
INF 2011-05-19T06:44:52-05:00 sys: dsl0: connection lost, reconnecting...
INF 2011-05-19T06:52:51-05:00 sys: dsl0: connection lost, reconnecting...
INF 2011-05-19T08:41:32-05:00 sys: dsl0: connection lost, reconnecting...
INF 2011-05-19T08:45:38-05:00 sys: dsl0: connection lost, reconnecting...
INF 2011-05-19T09:56:29-05:00 sys: dsl0: connection lost, reconnecting...
INF 2011-05-19T10:06:10-05:00 sys: dsl0: connection lost, reconnecting...
INF 2011-05-19T10:06:52-05:00 sys: Successfully logged into a password protected page
INF 2011-05-19T10:07:05-05:00 sys: dnstest0: connection lost, reconnecting...
INF P0000-00-00T00:00:05 sys: System started
INF P0000-00-00T00:00:21 sys: Wireless SSID set to A&J
INF P0000-00-00T00:00:21 sys: Wireless authentication set to WPA-PSK
INF P0000-00-00T00:00:21 sys: Wireless encryption set to TKIP
INF P0000-00-00T00:00:21 sys: Wireless channel set to 1
INF P0000-00-00T00:00:21 sys: Wireless power set to 100
INF P0000-00-00T00:00:21 sys: ipnet1: Up on bridge0 with 192.168.1.254/24
INF P0000-00-00T00:00:59 sys: ppp0: Up with ipv4 service on pppoe0
INF P0000-00-00T00:01:00 sys: ipnet0: Up on ppp0 with 69.152.133.146/3269.152.133.254
INF P0000-00-00T00:01:00 sys: DNS up DNS1:0.0.0.0, DNS2:0.0.0.0
INF P0000-00-00T00:01:01 sys: Bridge network changed to 69.152.133.146/255.255.255.255 bmask:255.255.255.255
INF P0000-00-00T00:01:04 sys: Set system clock: 2011/05/19 10:08:40 CDT
INF 2011-05-19T11:31:18-05:00 sys: Successfully logged into a password protected page
2011-05-19T11:20:11-05:00 Previous log entry repeated 2 times
INF 2011-05-19T11:20:13-05:00 fw,fwmon: src=192.168.1.68 dst=207.138.254.44 ipprot=17 sport=137 dport=137 NetBIOS Dropped
2011-05-19T11:20:21-05:00 Previous log entry repeated 5 times
INF 2011-05-19T11:20:22-05:00 fw,fwmon: src=192.168.1.68 dst=207.38.101.10 ipprot=17 sport=137 dport=137 NetBIOS Dropped
2011-05-19T11:20:25-05:00 Previous log entry repeated 2 times
INF 2011-05-19T11:21:06-05:00 fw,fwmon: src=192.168.1.68 dst=199.255.34.2 ipprot=17 sport=137 dport=137 NetBIOS Dropped
2011-05-19T11:21:09-05:00 Previous log entry repeated 2 times
INF 2011-05-19T11:25:45-05:00 fw,fwmon: src=192.168.1.68 dst=199.255.34.2 ipprot=17 sport=137 dport=137 NetBIOS Dropped
2011-05-19T11:25:48-05:00 Previous log entry repeated 2 times
INF 2011-05-19T11:27:19-05:00 fw,fwmon: src=192.168.1.68 dst=208.93.142.80 ipprot=17 sport=137 dport=137 NetBIOS Dropped
2011-05-19T11:27:22-05:00 Previous log entry repeated 2 times
INF 2011-05-19T11:38:36-05:00 fw,fwmon: src=69.73.141.205 dst=69.152.133.146 ipprot=6 sport=6000 dport=1433 Unknown inbound session stopped
INF 2011-05-19T11:44:16-05:00 fw,fwmon: src=192.168.1.68 dst=208.93.142.80 ipprot=17 sport=137 dport=137 NetBIOS Dropped
2011-05-19T11:44:19-05:00 Previous log entry repeated 2 times
INF 2011-05-19T11:48:19-05:00 fw,fwmon: src=221.192.199.49 dst=69.152.133.146 ipprot=6 sport=12200 dport=8085 Unknown inbound session stopped
INF 2011-05-19T11:48:19-05:00 fw,fwmon: src=221.192.199.49 dst=69.152.133.146 ipprot=6 sport=12200 dport=3246 Unknown inbound session stopped
NTC 2011-05-19T11:48:19-05:00 fw,fwmon: src=221.192.199.49 dst=69.152.133.146 ipprot=6 sport=12200 dport=8118 TCP Port Scan Detected
INF 2011-05-19T11:48:19-05:00 fw,fwmon: src=221.192.199.49 dst=69.152.133.146 ipprot=6 sport=12200 dport=8118 Unknown inbound session stopped
INF 2011-05-19T11:48:19-05:00 fw,fwmon: src=221.192.199.49 dst=69.152.133.146 ipprot=6 sport=12200 dport=73 Unknown inbound session stopped
INF 2011-05-19T11:48:19-05:00 fw,fwmon: src=221.192.199.49 dst=69.152.133.146 ipprot=6 sport=12200 dport=7212 Unknown inbound session stopped
INF 2011-05-19T11:50:09-05:00 fw,fwmon: src=192.168.1.68 dst=208.93.142.80 ipprot=17 sport=137 dport=137 NetBIOS Dropped
2011-05-19T11:50:12-05:00 Previous log entry repeated 2 times
INF 2011-05-19T09:56:44-05:00 hurl: err=0 name=PHY_NONE clear
INF 2011-05-19T09:56:44-05:00 hurl: err=10 name=BB_NOT_UP detect
INF 2011-05-19T09:56:59-05:00 hurl: err=10 name=BB_NOT_UP clear
INF 2011-05-19T10:06:11-05:00 hurl: err=0 name=PHY_NONE detect
INF 2011-05-19T10:06:22-05:00 hurl: err=0 name=PHY_NONE redirect
2011-05-19T10:06:23-05:00 Previous log entry repeated 1 times
INF 2011-05-19T10:06:25-05:00 hurl: err=0 name=PHY_NONE clear
INF 2011-05-19T10:06:25-05:00 hurl: err=10 name=BB_NOT_UP detect
INF 2011-05-19T10:06:25-05:00 hurl: err=10 name=BB_NOT_UP redirect
2011-05-19T10:06:26-05:00 Previous log entry repeated 3 times
INF 2011-05-19T10:06:28-05:00 hurl: err=10 name=BB_NOT_UP redirect
2011-05-19T10:06:38-05:00 Previous log entry repeated 5 times
INF 2011-05-19T10:06:40-05:00 hurl: err=10 name=BB_NOT_UP clear
INF P0000-00-00T00:00:21 hurl: err=10 name=BB_NOT_UP detect
INF P0000-00-00T00:00:34 hurl: err=0 name=PHY_NONE detect
INF P0000-00-00T00:00:36 hurl: err=0 name=PHY_NONE clear
INF P0000-00-00T00:00:48 hurl: err=10 name=BB_NOT_UP redirect
P0000-00-00T00:00:54 Previous log entry repeated 1 times
INF P0000-00-00T00:00:55 hurl: err=2 name=NO_ATM_SERVICE detect
INF P0000-00-00T00:00:56 hurl: err=2 name=NO_ATM_SERVICE clear
INF P0000-00-00T00:00:56 hurl: err=3 name=NO_PPP_SERVICE detect
INF P0000-00-00T00:00:57 hurl: err=3 name=NO_PPP_SERVICE clear
INF P0000-00-00T00:00:59 hurl: err=10 name=BB_NOT_UP redirect
INF P0000-00-00T00:01:04 hurl: err=10 name=BB_NOT_UP clear
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Old 05-19-2011, 07:48 PM   #15
erepsysoulpfbs

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It looks like AT&T is dropped connection on there end. You are loosing there signal several times there.
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Old 05-19-2011, 07:50 PM   #16
amberamuletuk

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Ok I will give them a call and see what they can do to fix it! Glad to know it's nothing on my end! Thanks so much Nline!
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Old 05-19-2011, 08:52 PM   #17
Jasonstawnosaa

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Grrr! AT&T tech support is awful. They think I should switch out the modem because they don't see a problem at this moment.
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Old 05-19-2011, 08:55 PM   #18
riverakathy

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Grrr! AT&T tech support is awful. They think I should switch out the modem because they don't see a problem at this moment.
LOL yep saw that coming.............
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Old 05-19-2011, 08:56 PM   #19
GenrieAB

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Your problem is intermittent. They may NOT see a problem.
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Old 05-19-2011, 08:58 PM   #20
downtowndude

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Exactly what I told them. When I went through the VR system it said they found a problem on my line but the tech couldn't tell me anything about it.
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