[Mjypksun]

Sprint is teh suck.

[Kausilwf]

I used to work for Sprint as a customer service rep at one of their call centers. The main problem with Sprint is that they have two billing systems. The primary one is a mishmash of parts from IBM, SAP, and other venders. It's not very useful. The secondary is somewhat more straightforward; however, it's from 2000, it looks like a dos program, it requires agents to manually add all of the proper codes for a phone plan to work, it requires several codes for each line of service, and the other systems are built on top of this system!

Needless to say it's very very easy to make a mistake which will totally screw up somebody's bill. It's very difficult to detect exactly what caused the screwup in the first place. Also trying to get anything done it feels like you're fighting with the most unintuitive, needlessly complicated piece of software. I couldn't believe that a multibillion dollar company used such a crappy, obviously flawed system. Then there is intense pressure to get off of every call as soon as possible, while simultaneously transitioning to a sales pitch as soon as you could. Agents made commission, so that's why they will try to get you to add all of sprint's products like insurance, text messaging, data plans, new lines of service, etc. Other problems included managers hired from outside of the company that had lessknowledge of the systems than most agents, and stupid policies. I believe that in general Sprint tried to take care of the bottom line first, instead of the customer, and it certainly hurt the bottom line.

Also anytime you had to prorate a month's service it was a friggin' nightmare because of the way the system handled it. Properly explaining this to a customer when it was correctly executed was difficult. Trying to do it when something went wrong, well that required a friendly and patient customer.

[pkopwqzsdcvbn]

Originally posted by korn469
I used to work for Sprint as a customer service rep at one of their call centers. The main problem with Sprint is that they have two billing systems. The primary one is a mishmash of parts from IBM, SAP, and other venders. It's not very useful. The secondary is somewhat more straightforward; however, it's from 2000, it looks like a dos program, it requires agents to manually add all of the proper codes for a phone plan to work, it requires several codes for each line of service, and the other systems are built on top of this system!

Needless to say it's very very easy to make a mistake which will totally screw up somebody's bill. It's very difficult to detect exactly what caused the screwup in the first place. Also trying to get anything done it feels like you're fighting with the most unintuitive, needlessly complicated piece of software. I couldn't believe that a multibillion dollar company used such a crappy, obviously flawed system. Then there is intense pressure to get off of every call as soon as possible, while simultaneously transitioning to a sales pitch as soon as you could. Agents made commission, so that's why they will try to get you to add all of sprint's products like insurance, text messaging, data plans, new lines of service, etc. Other problems included managers hired from outside of the company that had lessknowledge of the systems than most agents, and stupid policies. I believe that in general Sprint tried to take care of the bottom line first, instead of the customer, and it certainly hurt the bottom line.

Also anytime you had to prorate a month's service it was a friggin' nightmare because of the way the system handled it. Properly explaining this to a customer when it was correctly executed was difficult. Trying to do it when something went wrong, well that required a friendly and patient customer.

Long story short, Sprint sucks, from personal experience as an employee.

[maxfieldj1]

Originally posted by SlowwHand




Long story short, Sprint sucks, from personal experience as an employee. slowwhand speaks teh truth

[ovenco]

sprint sucks but offers me unlimited data on the phone and using it as a modem, and 500 anytime minutes and free nights after 7 and all weekend for 49 bucks a month.

[xADMlNx]

well a nice girl at the Sprint store got me straightened out

[CxofxJFm]

Your jaw must be sore......

ACK!

[Alexeric]

Originally posted by Tuberski
Your jaw must be sore......

ACK! /me is laughing like heck and rolling on the floor, dang, just wizzed myself to boot

Tooo fricking funny Tubes


MRT144 good sense of humor

[klnbgqr]

Thank you for this thread. I will never go with Sprint. Jerks!