General Discussion Undecided where to post - do it here. |
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#12 |
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When did you actually think that customer service was the career path for you? I bet you hate that day with a passion lol. |
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#14 |
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Support / service. Both are customer facing roles. Now, I fully accept that interaction with the public is part of work, but does this mean I have to revell in the smell of stale urine, BO, alcohol and smoke on a customer who wants to stand 6 inches from my face. Over-emphasising every H and S so his rotten-tooth cigarette & beer breath makes me heave? Or gleefully welcome the shouting and derision of a customer who hasn't even read the instructions provided yet seem perfectly happy accusing me of being a useless ****wit who should be fired on the spot. OK, so I do complain on these forums, I freely admit to that, but it's an outlet that avoids me losing it and going mental with a hammer in the shop. [yes] |
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#16 |
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My original role was just answering tech related calls and doing builds/repairs. When it became apparent that the sales girls couldn't write out a job sheet for a repair or do a quote without completely screwing it up, that became my responsibility aswell. ![]() |
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#20 |
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My original role was just answering tech related calls and doing builds/repairs. When it became apparent that the sales girls couldn't write out a job sheet for a repair or do a quote without completely screwing it up, that became my responsibility aswell. One "gangsta" with 3 through the leg, compartment syndrome and a fairly advanced fasciitis said: "how come you want to cut off my leg? i know of so many people who got shot in the leg, and nothing happened!". 95% he's going to sue the hospital (never mind the multiple surgeries trying to save his leg, including an emergent vascular reconstruction). But my favorite is probably: "I'm going to the lawyers. You just don't treat me well cause I don't got papers". This was an illegal immigrant talking after 28(!) visits and 2 surgeries at no cost to him. |
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