[georgshult]

Friday 13th iPhone RAGE, O2 leave me 500 quid short and no phone...
I ordered my iPhone 4 from apple on the 30th of July, waited 2 weeks and was getting a little impatient. Yesterday, O2 went PAY & GO with the iPhone 4 and had stock.
So, I cancelled my apple order, and placed my order with O2 which showed 'In-Stock' and gave me the option of Saturday delivery.

Last night I received 3 emails. One confirmed my order, the second it told me it was processing, and finaly one to tell me it was processed and preparing for dispatch. So I checked the status this morning and it still showed 'In Progress' 11am I decided to contact O2 through their online chat to see what was happening.

Funds were taken last night so I presumed it was on its way, how wrong was I. The following is my conversation with O2, despite the RAGE I somehow kept calm and died a little inside.

[SIZE=1]Gayle: Hi I'm Gayle from O2 Online Chat. How can I help you today?

Kevin: Hi there, I placed an online order from you yesterday for the iPhone 4. I chose saturday delivery, but I haven't received confirmation of shipping

Gayle: I'll definitely check this for you.

Gayle: Could you help me with the order number ?

Kevin: yes it's on-XXXXXXXX

Gayle: Thanks for waiting, Kevin.

Gayle: I've checked the order for you and I can see that it's currently out of stock that's the reason you've not received any confirmation for this.

Gayle: If you want you can wait until the stock arrives or if you want I can cancel the order for you and the amount will be refunded to you within 14 days.

Gayle: Should I do that ?

Kevin: Oh dear, it told me it was in stock yesterday. Any ETA?

Kevin: I will wait for stock to arrive please.

Kevin: What concerns me is funds were removed from my account

Gayle: I'm sorry for the delay, the system wasn't responding.

Kevin: no problem

Gayle: Kevin, I completely understand that you're eager to use the iPhone 4 on our Pay & Go network. *Are you for real, I just want the phone*

Gayle: However, there is no update as of for the iPhone 4 on Pay & Go.

Gayle: You can purchase one from the Apple store or from a carphone ware house. *Yessss I think I just cancelled that*

Gayle: You can get a Micro SIM for the iPhone 4 from our O2 store and you can start using it immediately. * I don't care about the sim!*

Kevin: OK, well I waited 2 weeks for apple, canceled as your online store said that it was 'in-stock'. So now I have been left waiting and waiting. I think I would like to cancel the order and I will look elsewhere. Thank you Gayle. *must stay calm*

Gayle: I totally understand but you can also try at our O2 store nearest to you. As of now I'll cancel the order for you and submit a refund request, this will be refunded within 14 days. *14 days...@#$#@ 14 days, you crooks not only did you take funds for an out of stock phone, you now expect me to wait 14 days!!!!*

Kevin: Thank you

Gayle: Kevin, I've successfully cancelled the order for you. *Wow really, you managed that?*

Gayle: Is there anything else I can help you with? *do you sell guns?*

Kevin: No thank you. *I think you've done enough damage*

Gayle: You're most Welcome.

Gayle: It was a pleasure chatting with you today. *I really wish I could say the same*

Gayle: Bye and you have a pleasant day.*It's raining, I am 500 pounds out of pocket, I have no phone... yes I think I'm loving today*

I have learnt a few things today.

1. Be patient
2. Never order things on Friday 13th
3. More importantly, never trust O2.

What grieves me is that they took funds for an out of stock phone, and yet displayed it as in stock? Then to ask me to wait 14 days for my money back, surely this is not legal? If anyone has any advice here I'd be happy to hear it.

Now no disrespect to Gayle, it's not her fault.

Right, my rant is over, I feel slightly better now after mashing the keys with suitable force. keys feel so good.