DiscussWorldIssues - Socio-Economic Religion and Political Uncensored Debate - View Single Post - Ordered something from hong kong (ebay- new) it doesnt work properly.... what to do ?

**DiBellaBam** · 03-05-2008, 01:15 AM

I purchased a small device which converts vga to hdmi from ebay ( for my dreamcast ), when i got here the box was in no way damaged and the item was new.

When i connected everything only one of the lights came on and a strange smell came from the device. It doesn't work.

Now when i emailed the seller who has a great deal of feedback, he asked me to check all the obvious...

Now he wants me to send the device back to him for replacement....

Im just wondering where to take this? Since i can't imagine it being cheap to ship something back to hong kong. It also should have got here and just worked... So it should really be my responsibility should it? [help]

I just need some advice, shall i say to him that i should just get a replacement? Shall i send the device back and demand a refund on the cost of my shipping and packaging? Obviously as a seller i wouldn't want to take someones word for something being broken especially if its new.

Electronics are very volatile. Some stats suggest as much as 10% of consumer of electronics are shipped knowing they very well might be defective. If you order something from an online retailer such as Newegg, and the product arrives defective, the purchaser has to pay for shipping back to Newegg. It sucks, but that's how it is.

The seller should ship it back to you free of charge, but you shouldn't expect him to pay for your shipping both ways IMO.

03-05-2008, 01:15 AM	#2
DiBellaBam Join Date Oct 2005 Posts 368 Senior Member	I purchased a small device which converts vga to hdmi from ebay ( for my dreamcast ), when i got here the box was in no way damaged and the item was new. When i connected everything only one of the lights came on and a strange smell came from the device. It doesn't work. Now when i emailed the seller who has a great deal of feedback, he asked me to check all the obvious... Now he wants me to send the device back to him for replacement.... Im just wondering where to take this? Since i can't imagine it being cheap to ship something back to hong kong. It also should have got here and just worked... So it should really be my responsibility should it? [help] I just need some advice, shall i say to him that i should just get a replacement? Shall i send the device back and demand a refund on the cost of my shipping and packaging? Obviously as a seller i wouldn't want to take someones word for something being broken especially if its new. Electronics are very volatile. Some stats suggest as much as 10% of consumer of electronics are shipped knowing they very well might be defective. If you order something from an online retailer such as Newegg, and the product arrives defective, the purchaser has to pay for shipping back to Newegg. It sucks, but that's how it is. The seller should ship it back to you free of charge, but you shouldn't expect him to pay for your shipping both ways IMO.
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