Electronics are very volatile. Some stats suggest as much as 10% of consumer of electronics are shipped knowing they very well might be defective. If you order something from an online retailer such as Newegg, and the product arrives defective, the purchaser has to pay for shipping back to Newegg. It sucks, but that's how it is. The seller should ship it back to you free of charge, but you shouldn't expect him to pay for your shipping both ways IMO.