I recently transferred over to my new parent company so had spent a lot of time to the company's IT support in Bangalore. Problems were mainly due to Outlook mailbox config and it was easiest just to let them drive via remote desktop sharing. Best thing was that my PC account was limited so that I couldn't remove some shitty software from the PC (yahoo toolbar, etc. [cursing]) so I asked that they send over local support to uninstall them. The guy tried for a while to remote uninstall it via desktop sharing which I knew wouldn't work. After a few tries, he gave up and just gave me the password to the PC's admin account. Obviously, my account is no longer limited on the PC... and it looks like it's a generic password too