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**Mowselelex** · 05-01-2007, 11:17 PM

So, I order a game a while back. It doesn't show up within 14 days, I use the "didn't receive order" feature at their helpdesk to order a replacement. Then today I got an email stating that the game is out of stock and it can take as long as 28 days for them to restock.

They give me an option to get a refund and I should do this via the helpdesk... but there is no feature like that! I can't use the "didn't receive order" thingy cause the order isn't selectable anymore. All I can do is cancel the re-order but I want to be sure that the order is refunded. Why don't they have a proper email address to where I could write...[thumbdown]

Any suggestions? I'd like to keep calling them as the last resort as I don't want to inflate my phone bill...

05-01-2007, 11:17 PM	#1
Mowselelex Join Date Dec 2005 Posts 430 Senior Member	Play.com problem... So, I order a game a while back. It doesn't show up within 14 days, I use the "didn't receive order" feature at their helpdesk to order a replacement. Then today I got an email stating that the game is out of stock and it can take as long as 28 days for them to restock. They give me an option to get a refund and I should do this via the helpdesk... but there is no feature like that! I can't use the "didn't receive order" thingy cause the order isn't selectable anymore. All I can do is cancel the re-order but I want to be sure that the order is refunded. Why don't they have a proper email address to where I could write...[thumbdown] Any suggestions? I'd like to keep calling them as the last resort as I don't want to inflate my phone bill...
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