[11Pecepebra]

Hey guys.

Recently I have sold an Acer base unit on eBay and seemingly it went fine.

However one month after the sale the buyer emails me and says the item is not working correctly and has not tested it before now as he has been abroad (could be legit could be a big story ).

After suggesting a few things to get the machine stable he emails back and says he wants to return it.

The machine was perfect when I sent it out, fairly new Acer base unit and it was faultless.

My listing was listed with No Returns set clearly in the returns policy. I do not want the machine back here because I have a good chance of having a machine that is either fully working or has some virus etc etc on it that is no fault of mine and being severely out of pocket.

Am I ok to just reply to him and state that and expect ebay/paypal to back me up or am I likely to run into issues?

[BonjGopu]

If its clearly stated for No Returns then you should be fine.

Chances are he probably dropped it off the table or something equally stupid.

[nannysuetle]

Exactly how long has it been? If it's been longer then 45 days then there is nothing he can do (If it's almost that long, send a few vague emails and stall until then).

If it's 45 or under, he can file a complaint under the 'item not as described' clause and you and he are going to possibly go at it.

edit: I'm assuming ebay and ebay.uk have the same policies.

[11Pecepebra]

Yes Dibs its 45 days here, another 9 to go [cursing]

[Thigmaswams]

Did he pay Via paypal? if so your screwed unless you can hold off for another 9 days?

[famosetroie]

when buyers use paypal seller always gets screwed. unless they made the mistake of saying item not received, and u can provide a shipping with tracking number.

but in your case .. paypal will get the money from you no matter what you do.

[11Pecepebra]

Ive taken my card off record with paypal and cancelled the direct debit just incase such a thing happens.

However I doubt that paypal would go that far, he has the machine for a month and acknowledges that he recieved it (I also have courier proof) so it would be unlikely that pp would reverse the charge without equal proof he had sent it back.

I don't want it back though [cursing]

Don't know what to do [cursing]

[Thigmaswams]

Ive taken my card off record with paypal and cancelled the direct debit just incase such a thing happens.

However I doubt that paypal would go that far, he has the machine for a month and acknowledges that he recieved it (I also have courier proof) so it would be unlikely that pp would reverse the charge without equal proof he had sent it back.

I don't want it back though [cursing]

Don't know what to do [cursing]

well as you say its been a month so tell him you offer no returns and go from there.

[famosetroie]

Ive taken my card off record with paypal and cancelled the direct debit just incase such a thing happens.

However I doubt that paypal would go that far, he has the machine for a month and acknowledges that he recieved it (I also have courier proof) so it would be unlikely that pp would reverse the charge without equal proof he had sent it back.

I don't want it back though [cursing]

Don't know what to do [cursing]

thats not the point tho for paypal and ebay. no matter for how long they had it. if it says 45 days and if buyer is b**ing they just go ahead and refund the customer.

i am not saying its right what they are doing and absolutely screws the sellers. but thats the way they are and i absolutely hate them. now ebay doesnt even let sellers to leave - feed for buyers. even if they scrw u .. which is retarded.

[11Pecepebra]

Just replied saying the listing clearly states no returns and that for the cost of the return postage they would have a good chance of getting the problem sorted by a local shop.

I just know Im going to end up with this back on my doorstep in a worse condition than I originally sent it, it was like new and 110% stable [thumbdown]

If it does happen mine and my mrs ebay/paypal accounts are finished

[Karpattaisp]

I wish you luck Mr B, here in the states, the only thing that saved me when this happened was I said in item description, " Maybe it's good for parts or could be repaired, but no returns."
Otherwise, ebay has a policy that all items have a warranty, even when we state no returns, unless sold as parts or repair items. Parts or repair items are considered broken by ebay and are not required to have a warranty period.

[katetomson]

Just replied saying the listing clearly states no returns and that for the cost of the return postage they would have a good chance of getting the problem sorted by a local shop.

I just know Im going to end up with this back on my doorstep in a worse condition than I originally sent it, it was like new and 110% stable [thumbdown]

If it does happen mine and my mrs ebay/paypal accounts are finished

I've sold around 200 PC's on ebay and only had a couple of problems, one like this I would advise the buyer to return it for testing, buyer is responsible for postage, if no fault is found or it is software or if the item is received in a different condition to which it was sent the PC will be returned but buyer is responsible for return postage, make it clear if a fault is found it will be repaired/replaced or refunded, that way at least you got a chance to work on it and return it to the buyer for the cost of postage.

All the PC's I've had trouble with are from damage by courier, cards knocked lose, coolers snapped off so it is possible it's been damaged but it seems dodgy that you'd buy a PC and not even test it or be available to test it.

[11Pecepebra]

Yeah Ace I told him to check the cooler out but he still says it turns off all the time.

I sent him a mail saying I didnt want it back.

If he forces me to through paypal then I know it will be somthing simple

First time selling a complete machine on ebay too.

[tactWeiccaf]

Just a note that putting "No Returns" has no legal basis if you sell something as working and it isn't; the buyer would have every right to return it.

However in this case it's a bit suspicious that the buyer took so long to notify you that there was a problem.

[katetomson]

Yeah Ace I told him to check the cooler out but he still says it turns off all the time.

I sent him a mail saying I didnt want it back.

If he forces me to through paypal then I know it will be somthing simple

First time selling a complete machine on ebay too.

In a way you've got not got much choice but to take it back, ebay or paypal will come after you for the money if you don't, the buyer has to return the PC for him to get a refund and paypal will tell him to return it to you then issue the refund after he gets proof of delivery so get him to return it on your terms, tell him you'll test the machine for faults but he's responsible for all postage unless a fault is found, then you'll repair it and return it.

[11Pecepebra]

In a way you've got not got much choice but to take it back, ebay or paypal will come after you for the money if you don't, the buyer has to return the PC for him to get a refund and paypal will tell him to return it to you then issue the refund after he gets proof of delivery so get him to return it on your terms, tell him you'll test the machine for faults but he's responsible for all postage unless a fault is found, then you'll repair it and return it.

What would happen to the £20+ ebay fees if he returns it do i get credited for that?

[katetomson]

What would happen to the £20+ ebay fees if he returns it do i get credited for that?

If you give a full refund and through ebay you both agree not to complete then yes you do get your fee's back, if the buyer clicks "resolove a problem" and opens a case it will give you the option to mutually withdraw the sale.

The other thing you could do is call ebay and ask them for advice 02080802105 I've used this number a few times now as a seller and they've helped me everytime

[DINAKuncher]

All the PC's I've had trouble with are from damage by courier, cards knocked lose, coolers snapped off so it is possible it's been damaged but it seems dodgy that you'd buy a PC and not even test it or be available to test it.

Indeed, I would suspect it's far more likely he's used it for a month and either filled it with virus's or decided he doesn't want it anymore.

We often get people return PC's to us asking for a refund saying "Oh, it just keeps crashing". When we test and find nothing wrong, including no event log records or errors, and then offer them a replacement anyway they kick off about Trading Standards and small claims court if we don't refund them.

Tell him it's OK to return it, however he WILL be charged if you discover no fault or find he's damaged the unit.

[hoarrimilsora]

In the U.S., and also across the pond, there are laws that govern the buyer's rights to reject goods. One of them is that they have to do so in a reasonable time. The problem is that since paypal and ebay give 45 days you'll probably be screwed.

Paypal and Ebay have no love for either the seller or the buyer. They'll screw either over. My original ebay account got banned because a buyer claimed I never sent the item (which I did) and I sent e-bay multiple e-mails. They kept sending me broken links to their website where I had to fill crap out. Since they were broken links I couldn't fill it out and they claimed I never responded so defaulted in his favor.