Acer customer support... - DiscussWorldIssues - Socio-Economic Religion and Political Uncensored Debate

**Snocioncilm** · 02-17-2009, 03:00 AM

anyone else find them a bit ****?

Rcently got hold of a Acer Aspire M1201 base unit for peanuts and as its new machine, few months old I wondered if it would be possible to stick a new Phenom in there.

Now Acer have the worst website in the history of computer hardware. Their Uk site doesn't even have a driver download section

Anyway I popped a polite email off to them asking what the most recent bios was and what the cpu support list was for it.

I got this reply

Hello, Thank you for contacting Acer.

Regarding your enquiry,

There are no further BIOS updates as yet for this model so the one you are running is the current one. We do not support processor upgrades on any of models so will not be able to say the maxium processor this can take

Regards
Mark H
Acer Technical Support Team What the hell is up with that [cursing]

So if you buy a acer product you have to buy a new pc if you want a speed upgrade [thumbdown] Idiots.

Bit of a rant but I think support like that is utterly pathetic and wouldn't advise anyone to buy a acer product despite the product itself being pretty decent.

/rant.

**77rexulceme** · 02-17-2009, 03:12 AM

https://www.computer-square.com/prod...oducts_id=5503

The combination of AMD value with strong features provides you this robust product. Offering quality without compromise the Aspire M1201 supports a wide range of options making it both versatile and great value. Supporting AMD Sempron™, AMD Athlon™ X2 dual-core and AMD Phenom™ X3 8000 series quad-core processor enriched with a with Vista Home Premium capable ATI Radeon™ 2100 Graphics makes the M1201 your preferred choice. It says x3 is a quadcore... but it looks like it supports it.

**betraaaus** · 02-17-2009, 03:29 AM

Dealing direct with Acer it took me 10 weeks for a DOA replacement.

Oh and they offered me the following:

P4 3ghz
9600 256mb
2 gigs of ram
4.5kg

instead of

Pentium M 2ghz
9600 128mb
2gigs of ram
3.0kg

Err, no.

So rather than offer me one of the travelmate series that was very similar they waited till their new product lines came out

**JEWELMARGY** · 02-17-2009, 03:51 AM

Acer blows. My uncle has one of their laptops. I ended up fixing the touchpad for him.

**NarunapyCalry** · 02-17-2009, 04:03 AM

My girlfriend has sent her Acer laptop to repair 27 times in the last 4 years, it has never worked for more then 2 concurrent months.

**EtellaObtaite** · 02-17-2009, 04:50 AM

lol what a marketing strategy.. and it sucks..

02-17-2009, 03:00 AM	#1
Snocioncilm Join Date Oct 2005 Posts 445 Senior Member	Acer customer support... anyone else find them a bit ****? Rcently got hold of a Acer Aspire M1201 base unit for peanuts and as its new machine, few months old I wondered if it would be possible to stick a new Phenom in there. Now Acer have the worst website in the history of computer hardware. Their Uk site doesn't even have a driver download section Anyway I popped a polite email off to them asking what the most recent bios was and what the cpu support list was for it. I got this reply Hello, Thank you for contacting Acer. Regarding your enquiry, There are no further BIOS updates as yet for this model so the one you are running is the current one. We do not support processor upgrades on any of models so will not be able to say the maxium processor this can take Regards Mark H Acer Technical Support Team What the hell is up with that [cursing] So if you buy a acer product you have to buy a new pc if you want a speed upgrade [thumbdown] Idiots. Bit of a rant but I think support like that is utterly pathetic and wouldn't advise anyone to buy a acer product despite the product itself being pretty decent. /rant. Share Share this post on Digg Del.icio.us Technorati Twitter
	Quote

02-17-2009, 03:12 AM	#2
77rexulceme Join Date Oct 2005 Posts 504 Senior Member	https://www.computer-square.com/prod...oducts_id=5503 The combination of AMD value with strong features provides you this robust product. Offering quality without compromise the Aspire M1201 supports a wide range of options making it both versatile and great value. Supporting AMD Sempron™, AMD Athlon™ X2 dual-core and AMD Phenom™ X3 8000 series quad-core processor enriched with a with Vista Home Premium capable ATI Radeon™ 2100 Graphics makes the M1201 your preferred choice. It says x3 is a quadcore... but it looks like it supports it. Share Share this post on Digg Del.icio.us Technorati Twitter
	Quote

02-17-2009, 03:29 AM	#3
betraaaus Join Date Oct 2005 Posts 425 Senior Member	Dealing direct with Acer it took me 10 weeks for a DOA replacement. Oh and they offered me the following: P4 3ghz 9600 256mb 2 gigs of ram 4.5kg instead of Pentium M 2ghz 9600 128mb 2gigs of ram 3.0kg Err, no. So rather than offer me one of the travelmate series that was very similar they waited till their new product lines came out Share Share this post on Digg Del.icio.us Technorati Twitter
	Quote

02-17-2009, 03:51 AM	#4
JEWELMARGY Join Date Oct 2005 Posts 499 Senior Member	Acer blows. My uncle has one of their laptops. I ended up fixing the touchpad for him. Share Share this post on Digg Del.icio.us Technorati Twitter
	Quote

02-17-2009, 04:03 AM	#5
NarunapyCalry Join Date Oct 2005 Posts 383 Senior Member	My girlfriend has sent her Acer laptop to repair 27 times in the last 4 years, it has never worked for more then 2 concurrent months. Share Share this post on Digg Del.icio.us Technorati Twitter
	Quote

02-17-2009, 04:50 AM	#6
EtellaObtaite Join Date Oct 2005 Posts 552 Senior Member	lol what a marketing strategy.. and it sucks.. Share Share this post on Digg Del.icio.us Technorati Twitter
	Quote

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