Top marks for Scan Customer Service! - DiscussWorldIssues - Socio-Economic Religion and Political Uncensored Debate

**Kiariitf** · 01-07-2007, 01:41 AM

I bought a LG 22" LCD monitor today, but a few hours after it turned up in "today only" special dammit! Ok it was only £7, but considering I already spent about £400 in the last month, every little penny counts [thumbup]

Well I posted over Hexus.net, and one of the guys PM'd me for my invoice. I checked my account and within 5 mins the difference had been refunded!

Now that is what i call customer service! [thumbup]

**ppfpooghn** · 01-07-2007, 02:48 AM

Unfortunatly the return I sent last saturday has not even been registered yet, even counting the monday postal holiday that's slow.

**MarlboroCig** · 01-07-2007, 02:53 AM

I bought a LG 22" LCD monitor today, but a few hours after it turned up in today only dammit! What?...

**CGH1KZzy** · 01-07-2007, 02:55 AM

What?...

Today Only is like a special deals thing, it didn't turn up at his door if that's what you read [rofl]

**gundorana** · 01-07-2007, 03:01 AM

Unfortunatly the return I sent last saturday has not even been registered yet, even counting the monday postal holiday that's slow.

I'm guessing they paid for the returns (or is it cause I get it as Im registered as a business?). If so, either way you should have had the parcel tracked. Give Scan Customer Service a call after you can confirm it has been delivered at their site and they'll do what they can to get your problem resolved.

Whenever I have had a problem with Scan, they have quickly resolved it for me. I really dont have a bad thing to say about them.

These views are that of the poster and not that of Futuremark Corporation.

**ppfpooghn** · 02-06-2007, 11:02 AM

No I paid for the return, I sent it first class recorded, they will have had an influx but still, I will phone them if I hear nothing further on Monday.

**dasneycomrov** · 02-06-2007, 04:16 PM

What?...

My thoughts exactly [surrender]

**Jasonstawnosaa** · 02-06-2007, 05:03 PM

Well I posted over Hexus.net, and one of the guys PM'd me for my invoice. I checked my account and within 5 mins the difference had been refunded!

Same happened with me when i bought a printer from Amazon. Bought on sunday and on monday, had been reduced by £18. My friend said email them, as i thought there was nothing i could do.

As it turns out, you can get a refund on all price changes within 30 days of purchase. I certainly didn't know that, but how often are you going to look at the price of something you've recently bought?

**ppfpooghn** · 04-07-2007, 01:28 AM

Just tracked my Parcel, they recieved it last Tuesday, so after 5 business days they STILL have not processed my RMA [thumbdown]

01-07-2007, 01:41 AM	#1
Kiariitf Join Date Oct 2005 Posts 389 Senior Member	Top marks for Scan Customer Service! I bought a LG 22" LCD monitor today, but a few hours after it turned up in "today only" special dammit! Ok it was only £7, but considering I already spent about £400 in the last month, every little penny counts [thumbup] Well I posted over Hexus.net, and one of the guys PM'd me for my invoice. I checked my account and within 5 mins the difference had been refunded! Now that is what i call customer service! [thumbup] Share Share this post on Digg Del.icio.us Technorati Twitter
	Quote

01-07-2007, 02:48 AM	#2
ppfpooghn Join Date Oct 2005 Posts 443 Senior Member	Unfortunatly the return I sent last saturday has not even been registered yet, even counting the monday postal holiday that's slow. Share Share this post on Digg Del.icio.us Technorati Twitter
	Quote

01-07-2007, 02:53 AM	#3
MarlboroCig Join Date Oct 2005 Posts 500 Senior Member	I bought a LG 22" LCD monitor today, but a few hours after it turned up in today only dammit! What?... Share Share this post on Digg Del.icio.us Technorati Twitter
	Quote

01-07-2007, 02:55 AM	#4
CGH1KZzy Join Date Oct 2005 Posts 448 Senior Member	What?... Today Only is like a special deals thing, it didn't turn up at his door if that's what you read [rofl] Share Share this post on Digg Del.icio.us Technorati Twitter
	Quote

01-07-2007, 03:01 AM	#5
gundorana Join Date Oct 2005 Posts 502 Senior Member	Unfortunatly the return I sent last saturday has not even been registered yet, even counting the monday postal holiday that's slow. I'm guessing they paid for the returns (or is it cause I get it as Im registered as a business?). If so, either way you should have had the parcel tracked. Give Scan Customer Service a call after you can confirm it has been delivered at their site and they'll do what they can to get your problem resolved. Whenever I have had a problem with Scan, they have quickly resolved it for me. I really dont have a bad thing to say about them. These views are that of the poster and not that of Futuremark Corporation. Share Share this post on Digg Del.icio.us Technorati Twitter
	Quote

02-06-2007, 11:02 AM	#6
ppfpooghn Join Date Oct 2005 Posts 443 Senior Member	No I paid for the return, I sent it first class recorded, they will have had an influx but still, I will phone them if I hear nothing further on Monday. Share Share this post on Digg Del.icio.us Technorati Twitter
	Quote

02-06-2007, 04:16 PM	#7
dasneycomrov Join Date Oct 2005 Posts 433 Senior Member	What?... My thoughts exactly [surrender] Share Share this post on Digg Del.icio.us Technorati Twitter
	Quote

02-06-2007, 05:03 PM	#8
Jasonstawnosaa Join Date Oct 2005 Posts 388 Senior Member	Well I posted over Hexus.net, and one of the guys PM'd me for my invoice. I checked my account and within 5 mins the difference had been refunded! Same happened with me when i bought a printer from Amazon. Bought on sunday and on monday, had been reduced by £18. My friend said email them, as i thought there was nothing i could do. As it turns out, you can get a refund on all price changes within 30 days of purchase. I certainly didn't know that, but how often are you going to look at the price of something you've recently bought? Share Share this post on Digg Del.icio.us Technorati Twitter
	Quote

04-07-2007, 01:28 AM	#9
ppfpooghn Join Date Oct 2005 Posts 443 Senior Member	Just tracked my Parcel, they recieved it last Tuesday, so after 5 business days they STILL have not processed my RMA [thumbdown] Share Share this post on Digg Del.icio.us Technorati Twitter
	Quote

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