[girlsround]

I got the following email after trying to deal with this other company:

Thank you for your responce,

Please resend the new CSR to [emailaddress]. So that we will in the process.

Kindly do the needful at the earliest. Fine, call me an elitist prick, but come on; at least make an effort to write in English.

[Bigroza]

I got the following email after trying to deal with this other company:



Fine, call me an elitist prick, but come on; at least make an effort to write in English.

Tech support is a novelty of the past. The last thing I bought because I expected good support was in 99/2000. It was a Dell computer. Just for buying a Dell I got 1yr next day at home service and a 3yr warranty and tech over the phone service.

I used it once! and I have to say the guy showed up the next day and replaced my hard drive! Excellent![thumbup]

Although after that I knew I was better off learning on my own. So I started my journey through MO as a silent member. Later to become FM, anyways I love you guys!!!!

Thanks!!![thumbup]

[QHdy5Z3A]

Fine, call me an elitist prick, but come on; at least make an effort to write in English.

Call me a pedant, but it is written in English.

[Mowselelex]

Call me a pedant, but it is written in English.

[rofl]



You pedant.

[ropinirole]

I got the following email after trying to deal with this other company:



Fine, call me an elitist prick, but come on; at least make an effort to write in English.

Sounds like an Indian tech support person replied to you. My company outsources from India and I communicate with them regularly.

There are lots of subtle differences in the way they phrase english in India compared to native english speaking countries. "Kindly do the needful" is a phrase they use regularly, but is never used in England. You should be blaming the company for using foreign support centres rather than the person who replied to your email.

[actrisski]

I got the following email after trying to deal with this other company:



Fine, call me an elitist prick, but come on; at least make an effort to write in English.

One question. Did you do the needful?

[girlsround]

One question. Did you do the needful?

They were supposed to do the needful, but they didn't; they were actually supposed to do the needul before that. I had to do the needful a third time after that, and they still didn't even in the process so that they could do the needful. I had to send them a bitching email so that they could finally start the in the process and do the needful.

[UvjqTVVC]

There is no such thing as good support. I dont expect it and so I dont get dissapointed.

Ive worked plenty in the IT support industry for companies at different ends of the spectrum and its really just a complete joke. Companies outsourcing, companies cutting costs, companies bickering with suppliers and other companies normally all results in the consumer getting shafted.

[rikdpola]

Most tech support these days is a joke. I have all but given up trying to get good tech support. When I have an issue I try and find a solution through google if not i troubleshoot it myself before I call tech support.

I work in a tech support kinda field and I'd like to think that we provide the best service that we can although sometimes we rely on outsourcing firms like DiData and EDS and this is where we run into problems. It's not the fact that they speak a different language (they are Australian) it's the fact that they just don't give a damn about their clients. Everyone that works in IT knows that outsourcing always leads to bad service so it should be a surprise when a company chooses to outsource but unfortunatly its not a surprise that CEO's or who ever decides to take that path. Cost cutting seems to be the goal no matter the consequence.