[sFs4aOok]

C: I normally use Epson cartridges with my Epson printer.

Me: Naturally.

C: I just started using your compatibles last month.

Me: OK...

C: Well, they're not working right.

Me: What problems are you having?

C: Well, they've been printing fine, but now 2 of them have run out and I can't print. I never had that problem with Epson cartridges!

Me: Your Epson cartridges never ran out?

C: Of course they did, but I could keep on printing even if they were all empty!

Me: Your printer would keep printing even if your inks were empty?

C: Yes! These inks must be bad, cause the black and red are empty and the printer won't let me print, I've had to come in and buy more, this is disgusting!

Me: Can I just make sure I'm getting this right. Your black and red inks are empty, so you've had to buy more to replace them, because your printer won't print from empty cartridges?

C: Yes!

Me: And you feel this means the inks are faulty, because when you used Epson inks the printer would keep printing even when the inks were all empty?

C: Yes!

Me: Then why did you buy replacement inks?

C: *looks confused*

Me: If you had inks in the printer that kept on producing ink even after the cartridges were all empty, why would you need to buy new inks?

C: Cause it stopped printing!

Me: So in other words, when your printer says it's out of ink, you need new cartridges?

C: I guess...

Me: Thankyou sir, have a good day.

C: *looks bewildered and wandered off*

[HottBrorb]

My HP tells me the cartridges are empty and I have to replace them, even though I can keep on printing with them for at least another two months. I guess thats what the customer meant. Maybe his printer tells him his compatibles are empty when in fact they are empty, unlike with the originals.

[sFs4aOok]

My HP tells me the cartridges are empty and I have to replace them, even though I can keep on printing with them for at least another two months. I guess thats what the customer meant. Maybe his printer tells him his compatibles are empty when in fact they are empty, unlike with the originals.

Epsons generally will warn you when you're running low, but once they're empty you need to replace the cartridge to continue. Some minor exceptions when it's the black and it may ask if you want to use the colours to compensate.

[Qrhzbadu]

Dude, you are terrible at customer service. Why do they put you out front?

[Eagevawax]

Dude, you are terrible at customer service. Why do they put you out front?

lol i´ve thought that on so many occasions [rofl]

[Qrhzbadu]

I struggle to understand why he finds it so difficult to work out that people don't go to computer shops because they are computer experts. Plus, anyone working with the public knows that a lot of people are stupid. No excuse for being as smug, patronising and pompous as possible at all times though. Just give them what they want and send them on their way. Job done. So what if they have the terminology wrong. The end result they want is a working product, does it really matter if thery don't know the right words to use to impress the sales guy?

[sFs4aOok]

I don't work at the front, I work in the back, and I genuinely can't imagine why somone would be agressive because he has to replace cartridges when they're empty. I will also point out that the reason the gentleman in question was sent down to me was that he'd already spent 20 minutes tearing into the sales girl over "why don't your cartridges work when they're empty?" and "Why should I have to replace empty cartridges when I bought them from you in the first place?" and was the same guy who was in last month asking if we sold a printer that didn't need ink or toner cause it runs out.

[Qrhzbadu]

I don't work at the front, I work in the back, and I genuinely can't imagine why somone would be agressive because he has to replace cartridges when they're empty. I will also point out that the reason the gentleman in question was sent down to me was that he'd already spent 20 minutes tearing into the sales girl over "why don't your cartridges work when they're empty?" and "Why should I have to replace empty cartridges when I bought them from you in the first place?" and was the same guy who was in last month asking if we sold a printer that didn't need ink or toner cause it runs out.

It might help to use context in the future [yes]

[sFs4aOok]

It might help to use context in the future [yes]

Yeah, the intention was to edit the post but got side tracked at work. Also yes, I am shockingly bad at customer service when people are arsey or unreasonable.

[ZanazaKar]

It might help to use context in the future [yes]

Context or not, I can't see anything wrong with what was said?

The bloke was failing to understand something as fundamental as 'You're previous Epsom cartridges did NOT print when empty, that is why you bought replacements in the first place'.

Sometimes, you have to walk people through things nice and slowly until the penny drops. I can't see anything wrong with the exchange that took place. The guy was an idiot, he was talking out of his backside, Hexus talked him through the problem logically, customer understood.

What am I missing?

[monologue]

Alternatively, one could just read what you'd written - it was clear the idiot was complaining that the empty refills weren't working.
You're financially secure, so why not save time and just tell the "clients" to shut up because they're stupid - either they shut up, walk out or take a swing - either way you're ahead and haven't wasted your breath.