[Stappipsy]

Can't help they sent me a free replacement, just wanted info on how to buy a new grill. Will be keeping the new speakers as spares and just swap the grill over.

nah I'm not really angry

its nice to be given a gratis item for a faulty (damaged) item.

I reckon it probably worked out cheaper for them to send you one than RMA the part

[Sx1qBli0]

Earlier on in the year, the '2' key of my DiNovo Edge keyboard popped off - quite an expensive keyboard, which I use for my HTPC.
Anyhoo, the keyboard was a couple of years old, and I'd long since lost the receipt.

So I contacted Logitech and explained the situation - long story short, they asked me to send pictures of the keyboard with a number written on some paper visible in the shot. I supplied this, then they asked me to supply another set of photos, with the same number, but with the keyboard in an 'unusable state'

I actually had to physically destroy the keyboard (the email from them said 'please do not harm yourself when performing this procedure')

They did send me an entirely new boxed keyboard though

[Narcodran]

I had an old wireless desktop set, EX110 I think, keyboard and mouse. Used it for a good 2 or 3 years and the left click on the mouse was going out and pretty much stopped working altogether. Called up Logitech with no receipt and the serial number was barely ledgible(almost completely worn off) and the guy just took down my info/address and within 10 minutes a brand new EX110 desktop set was on it's way. Didn't ask for the old one to be destroyed or returned or anything.

Amazing customer service, 100% Class. They should be a role model for all other companies to follow. [xmasthumbup]

[erepsysoulpfbs]

Earlier on in the year, the '2' key of my DiNovo Edge keyboard popped off - quite an expensive keyboard, which I use for my HTPC.
Anyhoo, the keyboard was a couple of years old, and I'd long since lost the receipt.

So I contacted Logitech and explained the situation - long story short, they asked me to send pictures of the keyboard with a number written on some paper visible in the shot. I supplied this, then they asked me to supply another set of photos, with the same number, but with the keyboard in an 'unusable state'

I actually had to physically destroy the keyboard (the email from them said 'please do not harm yourself when performing this procedure')

They did send me an entirely new boxed keyboard though

i would take that opportunity to destroy it as creatively as possible, lol

[Sawyer]

they asked me to supply another set of photos, with the same number, but with the keyboard in an 'unusable state'

Sounds like fun. I would use my 12 gauge or my .50 cal. Probably both.

[Stappipsy]

i would take that opportunity to destroy it as creatively as possible, lol

yeah I would have taken a stop animation of me running it between the crack of my butt [thumbup]

I can pretty much assure that It would be in an unusable condition using my procedure

[illetrygrargo]

that's swiss quality and service for you

[CoallyPax]

When they send replacements for mouse (i.e. MX Revolution), do they send you a "brand new in box" condition complete packaged product or bulk packaging with simply just the mouse (or does it include all pertinent accessories too? Dock, receiver, etc.)

[Narcodran]

When they send replacements for mouse (i.e. MX Revolution), do they send you a "brand new in box" condition complete packaged product or bulk packaging with simply just the mouse (or does it include all pertinent accessories too? Dock, receiver, etc.)

I don't know about others but I got a NIB set, still shrink wrapped and everything.

[gfkasjhfg]

And family and friends wonder why I almost exclusively recommend logitech peripherals.

Products have fantastic quality, and they offer excellent customer service. Of course I'm preaching to the choir here, as I assume 95% of FM has a similar view.

[Beriilosal]

Logitech's customer service has always been superb[thumbup]

[KukkoDrukko]

They practically gave me the finger though, I have a problem with my Dinovo Mini. Windows wouldnt boot anymore after I had installed everything, only when I take the USB stick out. Contacted them, and they told me that I have to reinstall Windows. Yeah, right.

I do like their products though, I have the MX Air, and its a great presentation device and even looks cool! The Dinovo Mini is great too, but I need to get that Windows load issue fixed.

[sttrqiss]

Did you not persist?

They gave me some generic things to try when my MX518 broke, I'd already done them beforehand, I even stated what I tried clearly they just copied and pasted a "faulty mouse list of fixes" back to me.

Gave it a day and replied it is still broke, and they sent me a new one

[KukkoDrukko]

Nah, I didnt. The employee on the phone there wasnt really motivated so I didnt want to waste more time.

I "solved" the problem by pulling the stick out before booting, and then putting it back in after Windows has loaded. I'm going to try installing different drivers on the weekend and see how that goes.

[CoallyPax]

To those that've sent back mice for replacement in the US, do you send EVERYTHING that came with the mouse or just the mouse itself?

[CoallyPax]

To those that've sent back mice for replacement in the US, do you send EVERYTHING that came with the mouse or just the mouse itself?

To answer my question, I only had to send the receiver and the mouse (VX and MX Revolution).

They're replacing these two with the Anywhere Mouse MX and Performance Mouse MX.

[Flerdourdyged]

My "F" key was sticking a lot on my Logitech S510 keyboard during the last few weeks due to heavy use so I decided contact Logitech about it yesterday as it has a 5yr warranty, but as I couldn't find the receipt I wasn't sure if they would replace it.

They replied back within 24hrs saying they would validate the warranty anyway and change it anyway . They said the S510 keyboard was not manufactured anymore so they upped me to the S520 model, I agreed that was ok as it looked very nice.

A few hours latter though they emailed me saying that they were out of stock of the UK model so they offered to upgrade me to a higher model again, this time to the Cordless Desktop Wave, I agreed that was ok again. Checked my email this morning and it's already been shipped via ups. It should be here by the 9th.

Plus I didn't have to send my old S510 keyboard back either.

Amazing service once again [thumbup]